UW School of Public Health

Frequently Asked Questions

How long is the pop-up shop open?

The pop-up shop is open from Monday, Nov 10th through Monday, Nov 24th at 11:59PM PST. All purchases must be made during this time period.

What happens after I place my order?

Once you place your order, your card will be charged, and you’ll receive an email confirmation with your purchase details. After the pop-up shop closes at midnight on November 24th, we’ll begin processing all orders—this includes finalizing all order details, producing the items, packaging them, and shipping your complete order. Please note, the entire process will take approximately 6-7 weeks after the sale period ends.

What will appear on my credit card statement?

Image Source is hosting this store. Image Source Inc. will show as the merchant on your credit card statement together with the order number of your order from this store.

How long does it take for my order to ship?

Orders typically ship 6 to 7 weeks after the sale period ends. You can expect your order to deliver around mid to late January 2026. You will receive a shipping notification by email once your order has shipped. We’ll do our best to ship sooner, but please note that any shipping delays caused by the carrier after this timeframe are beyond our control. We appreciate your patience as carrier delays may occur during the holiday season. Orders do not ship to PO boxes or internationally at this time.

What if my apparel order doesn’t fit, can I return it?

Since all items featured on the storefront are custom-made to order with the department logo, we are unable to offer returns or exchanges. Please review the product details and sizing information on each product page before completing your purchase

Can I change my order once it is placed?

Please double check your orders before placing them. Email uwsphmerch@imagesourceteam.com to determine if your order can be changed. Once the store closes, we are not able to make any changes to your order.

Any other questions?

Email your dedicated team at uwsphmerch@imagesourceteam.com for additional help and we will get back to you as soon as possible.